Yes lol. Cannon told me to keep trying, to hit it (with my hand lol) above and below the key pad. After 50 tries it finally opened. So I removed the checks and closed it, then it wouldn't open again LOL. But after 3-4 tries it opened again. So definitely bad keypad. I left it open this time. New keypad should be here in a week. This time they wont have to drill it to open it, so it shouldn't be too expensive.
Interesting they're sending a keypad free of charge and she seemed to know that if I kept trying it would eventually open. Sounds like a common deal.