Quote Originally Posted by Pressed Ham View Post
There was a thread started about a member that received bad service from an advertiser. Here's my take on ANY vender or service provider feedback.

When I'm buying something on Amazon, an app for my iCrap, about to choose a restaurant on Yelp, etc, I read the reviews. Of course you have to use your own scale to weight the negative, but regardless I want to hear it.

I also like a call out thread where a business, product or service provider is called out, but responds and makes the situation right. I'd rather hear about the bad service and how it was resolved than not hear about it at all. Everyone drops the ball, it's how you recover that makes you a player. As someone else said, one screw up with a customer that has a positive history can be accepted, one screw up with a first time customer carries a significantly higher weighting.

Let me give you an example of nut swingers supporting and promoting a certain detailer in the Parker area. All the nut swingers gave this guy glowing reviews, everything he did was perfect, never a screw up, never did inferior work or missed a commitment.

So a buddy of mine asks me for a referral, needed some detail work and minor summer tune up. I turn him on to "the guy". Well the guy doesn't do the job right, causes my buddies boat to overheat (impeller was supposed to be changed), burns up some part of his exhaust, denies he was the cause of the problem, didn't have the boat finished on time, etc... Yet everyone keeps saying this shop is "the place" to go. To add insult to injury "the guy" told my buddy he underestimated the job and wanted more money. I seem to recall some other issues but can remember what they were so I'm not going to embellish. I felt horrible for my buddy.

So from my perspective I'd rather hear about a "challenging" experience where the accused makes it right or alternatively they chose to take no corrective action. I find those reviews mixed with positive reviews are a true measure of a company's commitment to customer satisfaction.

Just my 2 cents




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And here's my take.

The advertisers and supporters of this site are no different than those you might see while watching the news or your favorite TV show. There are good ones, and some that are not so good. Its up to you to do your homework to determine which vendor you are going to give your hard earned money. While we do encourage our members to support our advertisers, we are not asking anyone to do something they don't want to do. So if you have personal knowledge that a business is not living up to your level of quality, do not patronize that business.

Here's the problem with what you're asking. And correct me if I'm wrong, but what you want is a section where people can go to complain about businesses or companies who have done you or someone you know wrong, correct? Lets put the shoe on the other foot for a minute. You own a boat repair shop in your community. You do your best to perform quality work. You work hard and its not easy because the economy still sucks, but you still manage to get by because you do good quality work.

Now walks in Joe Schmuck in to your shop. Joe's at your shop because he's already burned every other shop in town. Joe asks you to make a repair to his boat. A repair he knows either can't be done or will be very difficult based on the parameters he will impose. Joe is essentially setting you up for failure. You do your best to satisfy Joe but Joe won't allow that to happen. Joe either wants a completely free repair or something extremely unreasonable. You do your best but you just can't please Joe, because Joe can't be pleased.

Joe then proceeds to trash you and your business on the internet because you could not accommodate his unreasonable requests. Joe's trashing grows legs, and before you know it you're out of business.

This is a little extreme, but the point I'm trying to make is there is no way possible for me or any of us to determine who was actually right and who was wrong. The businesses and vendors do not have the exorbitant amount of time it would take to defend themselves on the dozen or so websites where Joe Schmuck posted his trashing. So no matter how wrong Joe Schmuck was, he still wins, and a potentially good and legitimate business would go down in flames.

The best way to spread the word about a bad business, is not to talk about them at all. If you spend any amount of time on these boards, soon enough you will know the go to shops for whatever it is you're looking for. There really is no need to trash the other ones, they either aren't getting any positive feedback or no one is talking about them altogether.