I don't think they will charge you for help at the Genius bar. You will need an appointment though.......simply go online and make one at the store you plan to visit......if you don't have an appointment it's tough to get someone to help.
With an appointment they will do their best to help fix your issue and probably will (based on my experience) or at a minimum determine that you have a hardware issue. If it is in warranty they will probably just replace it on the spot.....if out of warranty they will make you a very good deal......the Apple store rocks if you ask me....good luck!
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