Any time you can, whether direct or dish, find a local dealer to take care of you. They have to have some knowledge to stay in business for very long( we've been in business 45 yrs doing satellite for 38 yrs. dish has like 8000 customer support operators so like direct, getting someone with knowledge is very hit and miss. Dish absolutely has a plan to transfer service back and forth between 2 addresses. And again hopper system is much better than dtv genie.