Nice review of your visit Eli !!! The shop is clean and well organized, thats ALWAYS a plus!! It shows they take pride in what they do. Not having a manufacturer certification isn't necessarily a deal breaker, I like the fact that they are going to classes to get the knowledge needed for todays complex systems, especially the outboard stuff!!! I wouldn't even attempt pulling a cowling off one of todays new outboards, I'd be completely lost!!! They were Honest, informative and enthusiastic, ,, all big pluses in my book!!! :0)...