Shirt order issue!

**riverrunner1984** · 03-19-2014, 07:38 AM

Not sure who I should be sending this to, so I am posting it here.

Back in Feb, I ordered a Shirt, paid for it and then received a refund.
No biggie, maybe out of stock or something.

March 3rd I order the same shirt and pay for it.
I just checked my paypal today and it shows that the transaction was complete however it is not showing that it came out of my bank.
Still dont have the shirt. lol.
Not sure if I am doing something wrong or if it is an internal error...Just trying to a T-Shirt.

Please let me know if there is something I am doing wrong.

If I should not have posted this here, please delete or move...
Thanks,
Brian

Here is my payapl verification.

Transaction Details

Shopping Cart Payment Sent (Unique Transaction ID #0SG10051DU8377842)

Business Name:
www.hotboat.com (The recipient of this payment is Verified)
Email:
sales@hotboat.com

Shopping Cart Contents

Qty Item Options Price
1 Men's 3rd Edition Black Tshirt
Item # 3rd Edition XL Men's 2nd Edition Hotboat: XL
$20.00 USD
Amount $20.00 USD

Order Description:
Shopping Cart
Item Total:
$20.00 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD

Total amount:
-$20.00 USD
Fee amount:
$0.00 USD
Net amount:
-$20.00 USD

Date:
Mar 3, 2014
Time:
10:29:35 PST
Status:
Completed

**HB Vic** · 03-19-2014, 08:17 AM

Hello Brian. Yes, we are having some difficulty with our store. I show you received a refund of $20 on Feb 3, 2014 and another refund of $20 on March 3, 2014. I can provide you with the paypal transaction id's if you need them, just let me know.

We are actually out of most sizes of the shirts you requested, or I would just send you one

At this point I'm not sure what we're going to do with the store. I am talking to some outsourcing/fulfillment companies who can provide this service as we are aware people want the products. To be honest, I am not interested in selling merchandise as a way to generate revenue. We will continue to give away the lower end t-shirts at events. The merchandise in the store will more than likely only be available through the store once I figure out how to best handle it.

Since we are not merchandisers, I'm thinking outsourcing/fulfillment would be the best way to go. These companies are well equipped to take orders and ship merchandise, that's what they do.

I'll post an update as soon as I get this figured out.

Thank you and I apologize for any inconvenience.

HB

**riverrunner1984** · 03-19-2014, 09:24 AM

Originally Posted by Hotboat

Hello Brian. Yes, we are having some difficulty with our store. I show you received a refund of $20 on Feb 3, 2014 and another refund of $20 on March 3, 2014. I can provide you with the paypal transaction id's if you need them, just let me know.

We are actually out of most sizes of the shirts you requested, or I would just send you one

At this point I'm not sure what we're going to do with the store. I am talking to some outsourcing/fulfillment companies who can provide this service as we are aware people want the products. To be honest, I am not interested in selling merchandise as a way to generate revenue. We will continue to give away the lower end t-shirts at events. The merchandise in the store will more than likely only be available through the store once I figure out how to best handle it.

Since we are not merchandisers, I'm thinking outsourcing/fulfillment would be the best way to go. These companies are well equipped to take orders and ship merchandise, that's what they do.

I'll post an update as soon as I get this figured out.

Thank you and I apologize for any inconvenience.

HB

Hey Vic,
Thanks for the info. Good to know I wasn't doing something wrong.

I wish you the best of luck with getting the merchandise figured out.
Looking forward to ordering some product when you get it all figured out.

Thanks again,
Brian

**HB Vic** · 03-19-2014, 09:30 AM

I'm very close to wrapping this up I hope. If we can work it out, it will be a good thing for everyone. And it will be product galore. I'm talking everything will be available in all sizes.

**Paul65K** · 03-19-2014, 10:04 AM

Originally Posted by Hotboat

I'm very close to wrapping this up I hope. If we can work it out, it will be a good thing for everyone. And it will be product galore. I'm talking everything will be available in all sizes.

That sounds like a "Build to order" model to me

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